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Return policy
🔄 Return & Exchange Policy
We want you to love every part of your shopping experience with Nosuz. If for any reason you're not completely satisfied with your purchase, we’re here to help.
✅ Return Eligibility
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Returns are accepted within 30 days of delivery.
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Items must be unused, unwashed, and in their original packaging.
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Proof of purchase (order number or receipt) is required.
⚠️ Please note: Due to hygiene standards, we cannot accept returns on used bedding, unless there is a quality issue or manufacturing defect.
🔁 Exchanges
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We offer free exchanges for size or color, subject to product availability.
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Contact us within 7 days of receiving your order to request an exchange.
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Shipping costs for returns/exchanges may apply unless the item is faulty.
❌ Non-Returnable Items
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Used or washed products
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Gift cards or final sale items
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Custom or personalized orders
🛠️ Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
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Order number
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Clear photos of the product and issue
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Description of the problem
We will offer a replacement, refund, or store credit, depending on your preference.
💸 Refunds
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Once we receive and inspect the return, we’ll notify you and issue a refund to your original payment method within 5–10 business days.
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Original shipping costs are non-refundable, unless the return is due to our error.
📦 How to Start a Return
To initiate a return or exchange, please email us at support@nosuz.com with:
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Your order number
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Reason for return or exchange
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Any photos (if applicable)
Our customer support team will guide you through the process.
Your satisfaction matters to us—if you have any questions or concerns, don’t hesitate to reach out. We’re here to make your experience smooth, safe, and cozy.