Shipping&Return Policy

Shipping

The Exchanged Item Is Out Of Stock

At NOSUZ, we understand that sometimes you may need to exchange an item. Here’s our policy to guide you through the process:

Exchange for Different Item: If the same item is not available, you can choose any item from inside the store as a replacement.
Price Difference: If the new item chosen for exchange is of higher value than the original purchase, the price difference must be paid at the time of the exchange. If the new item is of lower value, the price difference will be forfeited.
Receipt Requirement: Please remember to bring your online store receipt when you visit the boutique to process your return-exchange transaction.

Get Delivery Updates via SMS:

If you want to receive sms updates for your order, you can select this option after you complete the check out process. Enter the mobile number where you’d like to receive updates and tap on Submit.

Once done, you’ll see this confirmation that you’ll receive shipping and delivery updates via email and text message.

Miss Deliverry:

Thank you for choosing NOSUZ for your delivery needs. We strive to provide you with the best service possible. Below is our delivery policy to guide you through the process.

Delivery Attempts: Our delivery partners will make two (2) attempts to deliver your package. If the first attempt is unsuccessful, you will be notified either via SMS or a phone call. On the second attempt, if you won’t be available, you have the option to assign an authorized representative at your shipping address to receive the order on your behalf. Your authorized representative will be required to sign for the package.
Cancellation Policy: If two (2) delivery attempts are unsuccessful, the courier will return your package to us, and the order will be considered canceled. For orders paid via GCash, Credit/Debit card, a refund will be processed either through our Store Credit Voucher or the same payment method you initially selected.
Contact Us: If you have any questions or need assistance with your order delivery, feel free to contact us via email at [email protected] or fill out our Website Contact Us Form.

Order Returned：

We regret to inform you that if your order is returned to our warehouse, it will be considered canceled from our end. This occurs after two (2) unsuccessful delivery attempts.

- Refund Process: For orders paid via GCash or Credit/Debit card, a refund will be processed either through our Store Credit Voucher or the same payment method you initially selected.
- Reordering: If you still wish to receive the items from your canceled order, you can create a new order on our online store.

Lost Online Store Receipt

If you need to process a return-exchange transaction and have misplaced your online store receipt, please follow the steps below:

Contact Information: Please reach out to us with the following information:

Your order number

Item you wish to return

Reason for return

Boutique you plan to visit and the date
Why We Need This: We require this information to coordinate your request with our Store partners. Additionally, we will relay your order invoice number to ensure a smooth return-exchange transaction process.
Contact Us: You can send us an email at info@nosuz.com or fill out our Website Contact Us Form.

Damaged/Incorrect Item Received

If you have received a damaged or incorrect item from NOSUZ, please contact us immediately with the following information so we can investigate the issue:

Required Information:

Order Number
Name of Damaged/Incorrect Item Received
Picture of the item, including its tag

Return

Online Store Returns Policy

If you need to return an item to NOSUZ, please follow these guidelines:

Return Process:

Pack the item you wish to return along with the sales invoice.
Visit any NOSUZ store nationwide.

Return Conditions:

Returns must be made within 30 days from the date of purchase.
All tags must be attached to the clothes.
Items must be unused and unwashed.
Items will be evaluated to confirm their condition.

Important Notes: a. Undergarments, face masks, swimsuits, jewelry, and cosmetics cannot be returned due to sanitary reasons. b. Availability of items may vary per boutique.

Exchange Policy: You may exchange the item for another of the same value. If you choose an item of higher value, you will need to pay the excess amount. If the new item is of lower value, the excess amount will be forfeited.

Rest assured, our store partners will assist you during the return process. If you have any further concerns, please let us know by clicking here.

Refund

Please be informed that all refund requests at NOSUZ are subject to validation.

Important Note:

Change of size, style, or color is not eligible for a refund.

In-Store Purchase Valid Refunds: Refunds for in-store purchases will be processed via your original mode of payment. The refund process may take 1-30 days, depending on your payment method.

For further inquiries or assistance, please direct your questions to our contact page.