Privacy Policy
NOSUZ, Incorporated (“us”, “we”, “our”, or “NOSUZ”), through this Personal Data Protection Policy (“Policy”), is committed to protecting and respecting your personal data privacy in compliance with the Data Privacy Act.
DEFINITION OF TERMS
For the purposes of understanding the Policy, capitalized terms used in this Policy shall have the following meanings:
- “Personal Data” or “Personal Information” means any Information, whether true or not, which is (a) about an individual who can be identified (i) from that data, or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time;
- “Platforms” means collectively NOSUZ’s Social Media and Website, and any other websites/pages or applications which we may create, own or operate from time to time.
- “Processing” refers to the collection, usage, storage, management, disclosure, alteration, destruction, and/or any other action upon or handling of the Personal Data.
- “Service Provider” means our service providers and other partners that provide their services to NOSUZ, such as but not limited to the payment processing, shipping, and inventory management of our products. The Service Provider/s may have access to certain Personal Information/s only for the purpose of performing their functions on our behalf and are obligated not to disclose or use it for any other purpose.
- “Third-Party Apps” means add-ons that we may have integrated with our Platforms that allow NOSUZ to cull information relating to customer behavior and for marketing purposes. These third parties may have access to certain Personal Information only for the purpose of performing their functions on our behalf and are obligated not to disclose or use it for any other purpose.
- “Website” means the NOSUZ website accessed at the following address nosuz.com.
PERSONAL INFORMATION THAT IS COLLECTED
During our relationship with you, we may collect Personal Data from you. The Personal Data we may collect from you include but are not limited to the following:
- Name
- Contact details (including the mobile number, mailing and delivery addresses, and email address)
- Gender
- Birthday
- Network and device data (including your IP address and device or advertising identifiers)
- Shopping or browsing behaviors
- Voice recording (for customer service calls)
- Information needed for payments/refunds of transactions (such as but not limited to bank account number/s and other payment options)
- Any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us, for the purpose of and in relation to your purchase of any NOSUZ product/s.
(collectively, the “Collected Data”)
For transactions through our Platforms and Website, we note that your credit card details, whether to process your payment or for customer service purposes, are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are stored with us. Processing refunds may require the collection of additional Personal Information for the sole purpose of completing refund transactions.
For transactions with our physical stores, your credit card information will only be viewed for comparison with your presented valid government issued identification to validate your identity. However, none of such information is stored by us.
If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you warrant and represent to us that you have obtained the necessary and informed consent of the third party to provide us with the Personal Data provided to us for the respective purpose/s for which it was submitted.
Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.
COLLECTION METHOD AND TIMING OF COLLECTION
We collect Personal Data through the following methods and moments:
- You register an account on the NOSUZ Websites or the NOSUZ Apps;
- You purchase NOSUZ product/s through the NOSUZ Websites, Platforms, and/or our physical stores;
- You visit our physical stores equipped with CCTV cameras installed for the safety and security of NOSUZ patrons, shoppers, visitors, and employees;
- You purchase, use, and/or receive gift certificates honored by NOSUZ stores;
- You use any of our related services, such as subscribing to our newsletter, product notifications;
- You browse our products and services or otherwise interact with our Website and Apps;
- You accept our cookies on your device;
- You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;
- You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
- You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
- We receive references from third party/ies when such third party/ies purchases NOSUZ product to be delivered to you, whether as a gift or otherwise;
- Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you;
- Our third-party partners and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
- When you voluntarily submit your Personal Data to us for any reason.
We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws. In this instance, we shall inform you of such instance prior to the collection of the Personal Data exempt from the consent requirement.
PURPOSES OF COLLECTED INFORMATION
We may use and disclose the Collected Data for purposes necessary to provide you with our products and related services, as follows:
- To send you marketing communications in relation to our sales, products, services, promotions or the Platforms;
- To send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;
- To deliver ads which are related to our products and services which may be of interest to you on the Platforms;
- To enable businesses to deliver ads which are related to their products and services which may be of interest to you;
- To invite you to our private customer events;
- To process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
- To conduct market and customer research, analysis or tracking;
- To promote our products and services on our Platforms;
- To any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page.
(collectively, the “Additional Purposes”)
We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws. In case consent is not required, we may use the contact information provided to inform you of the use and/or disclosure of the collected Personal Data.
If you do not consent or withdraw your consent for us to use and process your Personal Data for the Purposes and/or the Additional Purposes, we may no longer be able to provide you with the related products, services or benefits associated with our promotion.
METHOD OF USE, STORAGE, LOCATION, AND TRANSMISSION OF PERSONAL INFORMATION
We use your Personal Information gathered in line with the Purposes and Additional Purposes as discussed in this Policy, including but not limited to clicks and scrolls on our Site, to provide us with anonymized data for customer insight and strategic marketing plans in line with the Secondary Purposes above.
We store personal information via our in-house order management system and through the cloud storage of our various Service Providers and Third-Party Apps. The processing in our in-house system is limited to the information necessary to fulfill your product orders. Our Service Providers and Third-Party Apps process your personal information in their own systems.
We ensure the security of your data by putting in place reasonable security arrangements to ensure that your Personal Data is adequately protected and secured. This includes putting in place reasonable security measures to prevent any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage, alteration, or any other form of processing of your Personal Data. However, we cannot be liable for any unauthorized processing of Personal Data by third parties attributable to factors beyond our control.
THIRD PARTY TRANSFER
In relation to our use of your Personal Data for the Purposes or Additional Purposes, the following may have access and may process your Personal Data:
NOSUZ employees, consultants, temporary workers;
payment processors, for the sole purpose of processing and facilitating your payment of NOSUZ products in-store and/or on the Platform/s;
logistics providers (i.e., courier services), for the purpose of delivering your order to you and/or the designated third person;
business partners, for the purpose of separately maintaining an account with you for loyalty or point redemption programs (future);
business partners or vendors in connection with the processing of any promotion, event, or service you voluntarily entered into;
professional advisers and consultants in case of any dispute or controversy arising from your transaction with NOSUZ;
agents, contractors, or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security, or other relevant services which require their collection, use, or disclosure of your Personal Data;
any other party whom you authorize us to disclose your Personal Information to.
The disclosure of your Personal Data is limited to the information necessary to perform the Purpose and/or Additional Purpose/s subject to the consent you have provided and as may be necessary, and in accordance with Applicable Laws.
If Personal Data is transferred out of, we will comply with laws applicable in such jurisdictions in doing so. This includes: (i) obtaining your consent, unless an exception exists under Applicable Laws or any other laws, and (ii) executing the necessary data sharing or outsourcing agreement, unless an exception exists under Applicable Laws, and (iii) taking reasonable steps to ascertain whether the foreign recipient of the Personal Data is bound to comply with standards of protection that are at least comparable to the Applicable Laws.
RETENTION PERIOD
When Personal Data in our possession is:
(i) no longer required for any reason connected to the purpose it was originally collected,
(ii) retention by us is no longer necessary for the Purposes and/or the Additional Purposes,
(iii) ordered blocked, removed, or destroyed by you, or
(iv) mandated by law and regulations issued by the proper government authorities to be destroyed upon or within a prescribed period,
we will exercise measures to ensure such Personal Data is destroyed. However, Personal Data previously anonymized will not be subject to destruction since anonymized data cannot be traced back to the data subject and we can no longer trace back such anonymized data.